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ADR

Alternative Dispute Resolution (ADR)

 

We inform you that, in accordance with Law No. 144/2015 in the event of consumer disputes, the consumer may use the European Online Dispute Resolution Platform (online), available at http://ec.europa.eu/consumers/ odr or the following alternative dispute resolution entities:

1. CNIACC - National Center for Information and Arbitration of Consumer Disputes Tel .: 213 847 484; E-mail: cniacc@fd.unl.pt

2. CIMAAL - Information Center, Mediation and Arbitration of Consumer Conflicts of the Algarve Tel .: 289 823 135; E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt

3. Center for Arbitration of Consumer Conflicts of the District of Coimbra Tel .: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. Center for Consumer Conflict Arbitration in Lisbon Tel: 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto Tel .: 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt

6. Arbitration Center for Consumer Conflicts of Vale do Ave / Arbitral Tribunal Tel .: 253 422 410; E-mail: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Tel .: 253 617 604; E-mail: geral@ciab.pt

8. Center for Arbitration of Consumer Conflicts of the Autonomous Region of Madeira Telephone: 291 215 070; E-mail: centroarbitragem.srias@madeira.gov.pt

 

For more information consult the Consumer Portal at www.consumidor.pt

 

Important: In the case of online sales (online), the Center for Consumer Conflict Arbitration corresponds to the place where the contract is concluded, which normally coincides with that of the consumer's domicile.

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